Salon & Spa Business Economics: Chair Utilisation, Commissions & Retail Attach

What you'll build

What you will be able to do

Each lab ends with a concrete result that you build yourself and the checker confirms, cell by cell.

• Turn the service menu into revenue per chair hour, find the weighted average and the services that miss the target.
• Calculate available chair-hours, utilisation per day and for the week, and the revenue that sits in the empty hours.
• Compare what the salon keeps under three pay models at six revenue levels and find the break-even revenue between commission and booth rental.
• Cost one colour service from pack prices, add a waste allowance and see what is left after products and commission.
• Measure how often each stylist sells retail, the retail revenue per client and the extra revenue if the salon reached its target attach rate.
• Calculate the rebooking rate per month, the 90-day retention of new clients and the revenue that walks out with clients who never return.
• Measure the no-show rate, the revenue lost to empty slots and how much of it a card-on-file fee policy recovers.
• Build the contribution per client visit, the break-even number of visits, the operating profit per month and a chart of visits against break-even.