Client Retention and Rebooking Rate
This lesson is part of the course
In this lesson
You calculate the rebooking rate per month, the 90-day retention of new clients and the revenue that walks out with clients who never return.
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Lessons in this course
- Service Menu Pricing: Revenue per Chair Hour Locked
- Chair Utilisation: Booked Hours ÷ Available Hours Locked
- Commission vs Booth Rental vs Salary: Which Model Pays the Salon? Locked
- Product Cost per Service: Colour, Backbar and Consumables Locked
- Retail Attach Rate and Retail Revenue per Client Locked
- Client Retention and Rebooking Rate Locked
- No-Shows, Late Cancellations and Cancellation Fees Locked
- Monthly P&L and Break-even Client Visits (with a Chart) Locked