Bot CSAT: Thumbs-Up Rate by Intent
This lesson is part of the course
In this lesson
You measure how many customers rate Quill Assist, the thumbs-up rate per intent and overall, and give each intent a verdict that ignores intents with too few ratings.
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Lessons in this course
- Conversation Volume & Intent Mix Locked
- Containment Rate: Conversations Without a Human Locked
- Escalation Rate & Escalation Reasons Locked
- Deflection vs True Resolution: the 7-Day Re-Contact Test Locked
- Bot CSAT: Thumbs-Up Rate by Intent Locked
- Cost per Resolution: Bot vs Human Agents Locked
- Handoff Quality: Time to Agent & Repeated Questions Locked
- Intent-Level ROI & Roadmap Prioritisation Locked