Quality: Missort Rates, Damaged Parcels per 10,000 and the Cost of Rework
This lesson is part of the course
In this lesson
You measure the week's missort rate and damage rate the right way (pooled), price the rework and the damage and count the nights above the hub's missort target.
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Lessons in this course
- The Inbound Profile: Trailers, Parcels per 15 Minutes and Cumulative Arrivals Locked
- Sorter Throughput: Nominal Rate, Efficiency, Induction Limits and Non-Sortables Locked
- The Backlog: Cumulative Arrivals vs Cumulative Sorting, the Peak and When It Clears Locked
- Cut-Off Times: Departures, Loading Time, Slack per Route and Late Parcels Locked
- Staffing the Dock: Unloading and Loading Rates, Staff per Half Hour and Crew Utilisation Locked
- Peak Season: Volume Uplift, Longer Sort Windows, a Second Wave and the Capacity Limit Locked
- Quality: Missort Rates, Damaged Parcels per 10,000 and the Cost of Rework Locked
- Cost per Parcel: Labour, Equipment and Building per Parcel and the Cost Chart Locked