Coded Feedback Themes and the Pareto Chart
This lesson is part of the course
In this lesson
You count how often each complaint theme appears in 40 coded comments, build the cumulative % for a Pareto analysis, add the revenue behind each theme and draw the Pareto chart.
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Lessons in this course
- Net Promoter Score from Raw 0–10 Answers Locked
- NPS by Segment and Its Margin of Error Locked
- CSAT: Top-2-Box by Channel Locked
- Customer Effort Score: Averages and Distribution Locked
- Coded Feedback Themes and the Pareto Chart Locked
- Driver Analysis: What Moves Overall Satisfaction Locked
- Linking NPS to Churn and Revenue at Risk Locked
- The CX Dashboard: Targets, Status Flags and Trends Locked