Net Promoter Score from Raw 0–10 Answers
This lesson is part of the course
In this lesson
You count promoters and detractors per month in Corvane Broadband's raw survey answers with COUNTIFS and calculate the NPS for August and September.
Buy the course once for $9.99 to unlock every lesson and lab, the final exam and the certificate – lifetime access, no subscription.
Lessons in this course
- Net Promoter Score from Raw 0–10 Answers Locked
- NPS by Segment and Its Margin of Error Locked
- CSAT: Top-2-Box by Channel Locked
- Customer Effort Score: Averages and Distribution Locked
- Coded Feedback Themes and the Pareto Chart Locked
- Driver Analysis: What Moves Overall Satisfaction Locked
- Linking NPS to Churn and Revenue at Risk Locked
- The CX Dashboard: Targets, Status Flags and Trends Locked