Project 4 · Customer Support: Resolution-Time Histogram and the Insight
This lesson is part of the course
In this lesson
You bin the resolution times of 24 tickets, compare median and mean, draw a histogram and state how quickly most customers get an answer.
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Lessons in this course
- Project 1 · E-commerce Sales: Clean the Orders and Compute the KPIs Locked
- Project 1 · E-commerce Sales: Monthly Trend, Top Product and the Insight Locked
- Project 2 · HR Attrition: Clean the Leaver Flags and Compare Departments Locked
- Project 2 · HR Attrition: Find the Drivers and Chart Them Locked
- Project 3 · Marketing Campaigns: Fix the Spend Column, ROAS and CPA Locked
- Project 3 · Marketing Campaigns: Channel Summary, Best Channel and the Chart Locked
- Project 4 · Customer Support: Resolution Time, SLA and Backlog Locked
- Project 4 · Customer Support: Resolution-Time Histogram and the Insight Locked