Return Window and Time to Refund: Date Maths and Service Levels
This lesson is part of the course
In this lesson
You measure how long customers take to request a return, count the requests outside the return window, average the time to refund and the share refunded within the promise.
Buy the course once for $9.99 to unlock every lesson and lab, the final exam and the certificate – lifetime access, no subscription.
Lessons in this course
- Return Rates by Category and Size with COUNTIFS Locked
- Return Reasons: Shares, Cumulative Share and the Pareto Chart Locked
- Cost per Return: Shipping, Handling, Refurbishment and Write-offs Locked
- Refund vs Exchange vs Store Credit: the Resolution Mix and Its Margin Effect Locked
- Restock Rate and Value Recovery: New, Open Box or Write-off Locked
- Serial Returners: Returns per Customer, Thresholds and Review Flags Locked
- Return Window and Time to Refund: Date Maths and Service Levels Locked
- Policy Scenario: Paid Returns, Fewer Returns vs Lost Sales (with Chart) Locked