Net Promoter Score: Promoters, Passives & Detractors
This lesson is part of the course
In this lesson
You sort 60 answers on the 0–10 recommend question into three groups and calculate the Net Promoter Score.
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Lessons in this course
- Response Rate & Sample Quality Locked
- Likert Scales: Distribution, Top-2-Box & Mean Score Locked
- Net Promoter Score: Promoters, Passives & Detractors Locked
- Cross-Tabs by Segment: COUNTIFS & Row Percentages Locked
- Weighting Responses to Match the Population Locked
- Margin of Error, Small Populations & Sample Size Locked
- Comparing Two Segments: Difference in Proportions & z-Test Locked
- Chi-Square Test of Independence & Coding Open Answers Locked