Service Levels: Targets by Contract Type, Requests over Target and % Closed within Target
This lesson is part of the course
In this lesson
You look up the fictional service target for each request, mark requests over target, calculate the share of closed requests that met the target per type and count the open requests that are already overdue.
Buy the course once for $9.99 to unlock every lesson and lab, the final exam and the certificate – lifetime access, no subscription.
Lessons in this course
- Request Intake: Requests by Type and Month, Signatures and the Month-End Backlog Locked
- Cycle Times: Calendar and Working Days, the Median and the 90th Percentile Locked
- Stage Durations: Drafting, Review, Negotiation, Signature and the Bottleneck Locked
- Service Levels: Targets by Contract Type, Requests over Target and % Closed within Target Locked
- Clause Deviations: Deviation Rates per Clause, Risk Points from a Playbook and Escalations Locked
- Renewal & Notice Calendar: End Dates with EDATE, Notice Deadlines with WORKDAY and the Next 90 Days Locked
- Auto-Renewal Exposure: Value Renewing Automatically, Missed Notice Windows and Savings at Risk Locked
- Capstone: Contract Value under Management, Workload per Reviewer and a Requests Chart Locked