Outpatient Clinic Scheduling: Slot Templates, Waiting Lists, No-Shows & Patient Flow

What you'll build

What you will be able to do

Each lab ends with a concrete result that you build yourself and the checker confirms, cell by cell.

• Turn five clinicians' session templates into whole bookable slots per session and per week, find the minutes that are paid but cannot be booked, and work out how much of the weekly capacity the doctors offer.
• Compare eight weeks of appointment requests with the slots offered: pooled utilisation, the backlog that builds up week by week, the weeks that hit the utilisation target and a line chart that shows the gap.
• Measure access the way clinics report it: the third next available appointment per clinician with a status against the target, then the waiting time of twelve referrals, the share seen within the target and the median wait.
• Work out how long five service waiting lists take to clear at today's capacity, how many extra sessions per week clear them within a target, the expected wait from Little's Law and how many lists never clear.
• Group 20 appointments into lead-time bands with an approximate lookup, compare no-show rates by band and by reminder, and estimate next week's no-shows and how many a reminder for everyone could avoid.
• Model a 20-slot session booked with 20 to 25 patients: expected arrivals, the probability that more patients arrive than there are slots, the idle slots left over, and the largest number of bookings within the accepted risk.
• Turn the timestamps of 14 visits into minutes in the waiting room, cycle time and start delay, average the cycle time per clinician and highlight every visit that took longer than the target.
• Bring the course together in one weekly dashboard: utilisation and no-show rate per week, a Green/Amber/Red status against three targets, the number of green weeks and a line chart of the third next available appointment.