Comebacks and Rework: Rework Rate by Job Type, the Cost of Unbilled Hours and a Pareto View
This lesson is part of the course
In this lesson
You measure the rework rate by job type and for the workshop, price the comebacks in unbilled hours and written-off parts, compare that with the sales a full workshop loses, and sort the comebacks in a Pareto chart.
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Lessons in this course
- Job Cards: Quoted vs Actual Hours, Labour and Parts Lines, Consumables & the Invoice Locked
- Technician Time: Attended, Clocked and Sold Hours, Productivity, Efficiency & the Overall Rate Locked
- Bays and Lifts: Available vs Booked Hours, Bottleneck Days & Booking Slots Locked
- Effective Labour Rate: Discounts, Menu Prices, Warranty Work and What a Sold Hour Really Earns Locked
- The Parts Pricing Matrix: Markup by Cost Band, Parts Gross Margin & Customer-Supplied Parts Locked
- Comebacks and Rework: Rework Rate by Job Type, the Cost of Unbilled Hours and a Pareto View Locked
- The Seasonal Tyre Rush: Peak Weeks, Fitter Hours, Rack Capacity & Storage Income Locked
- Capstone – the Workshop P&L: Contribution per Sold Hour, Break-Even and Adding One Technician Locked