Cancellations & Refunds: Cancellation Rates by Wait Time, Refunds Owed and Expected Cancellations
This lesson is part of the course
In this lesson
You measure how cancellations rise with the wait, work out refunds under fictional shop terms, total the refunds owed and estimate cancellations for the next orders.
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Lessons in this course
- Payment Models: Full Prepayment vs Deposit + Balance, Cash at Order and Balances Outstanding Locked
- Lead-Time Promises: Queue Position, Production Days and Promised Ship Dates with WORKDAY Locked
- Order Backlog: Open Units, Weeks of Capacity and When to Pause Pre-Orders Locked
- Cash Before Cost: Customer Cash vs Supplier Bills, Net Cash Flow and the Cash Position by Week Locked
- Cancellations & Refunds: Cancellation Rates by Wait Time, Refunds Owed and Expected Cancellations Locked
- Batch Triggers: Minimum Batch Quantities, Units Still Needed and the Expected Trigger Date Locked
- Pre-Order Pricing: Early-Bird Discounts, Margin per Unit and the Discount Break-Even Locked
- Dashboard: On-Time Rate, Backlog Weeks, Cash Position and an Orders Chart Locked