Account Capacity: Hours per Manager, Utilisation, Accounts per Person & the Hiring Trigger
This lesson is part of the course
In this lesson
You add up the active client hours per account manager, measure utilisation, size the team for the pipeline with a utilisation target and work out how many accounts one person can carry.
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Lessons in this course
- Retainer Packages: Deliverables, Hours, Cost Rates & Package Prices Locked
- Scope Creep: Planned vs Actual Hours, Effective Hourly Rates & Over-Scope Clients Locked
- Ad-Spend Management Fees: Percentage Bands, Minimum Fees, Tiers & Fee vs Hours Locked
- Contractors & White-Label Work: Outsourced Cost, Margin vs Markup & Make or Buy Locked
- Client Profitability: Profit per Client, Margin %, Ranking & the Bottom Accounts Locked
- Client Churn & Lifetime: Monthly Churn, Average Lifetime, Lifetime Profit & Payback Locked
- Account Capacity: Hours per Manager, Utilisation, Accounts per Person & the Hiring Trigger Locked
- Agency P&L & Pipeline: Monthly Retainer Revenue, Won vs Lost, Cash After Payroll & a Chart Locked